How do you wash Smartcoat?
Easily remove the controller, drone and collar devices and wash as normal jacket.
Last updated: August 02, 2017 08:50
What kind of team logo can I pick for my jacket?
All logos must be available commercially through an online retailer. We plan to accommodate every request we can, but we are limited to what is available. We will do our best to make sure you get the team of your choice.
Last updated: August 02, 2017 09:00
Is Smartcoat safe for the skies?
Yes! Take your Smartcoat with you anywhere you go. Note: batteries must be removed and placed in carry on luggage.
Last updated: August 02, 2017 09:00
What is Smartcoat made of?
92% Polyester / 8% Spandex
Last updated: August 02, 2017 09:00
What are the Custom Logo Restrictions?
There are a few restrictions regarding the custom logo designs. First, the design needs to be no larger than 4”x 4”. The design file needs to be supplied by you in a vector format. (.ai, .eps).
We will follow up with you upon survey reception regarding logo choice and file acquisition.
Last updated: September 12, 2017 09:29
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.